77. Villager was angry the broadband box ruined picturesque scene in Long Melford. We're network builders. We understand that not everyone is well-versed in cables and connections. We have had no broadband for over4 weeks now. Had some ground works done a few years ago (drain repair) and we found a section of the phone cable, it isn’t in any channel or conduit, just buried alongside sewage, gas and electric services (yes. Yes. After the holes are drilled, you should attach the Openreach master socket. Solved: Hi, There is a BT manhole/footway cover in front of our home. I have every sympathy for you, but sorry to say you are facing a very difficult problem. It then feeds into the ONT in the same manner as it exits the MS. BT is separating from Openreach. To keep things tidy we'll remove older comments from time-to-time. Highlinder Answer. The repair meant a huge hole was dug in the same areas as any cable to the Openreach box in my flat. Locals and visitors in Milldale currently. BT cover missing/broken. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local. And a lady I've spoken to says the have fibre to premises with bt. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. Openreach seem to have broken my phone line. We'll use the information you provide to report the issue to the necessary maintenance team in your area. Troubleshoot with experts in the Answers forum—and build your own how-to guides to share with the world. @Mark20 You will need to contact Sky to report this external fault. Posted by a Superuser, not a Sky employee. 8 r-500 that's Google's DNS. - Openreach maintains the UK's local access network - We know where fibre broadband is effecting your phone or broadband supply please contact your provider's contact details. By the way, if you are using the openreach box, that cannot be replaced at this time with custom equipment due to BT's current setup in the cabinet itself. Deep Secret 1. 26th January, 2023. But this is about to stop. “@Plusnet I'd love to do that, but Twitter DMs are broken for me right now 🤷♂️ maybe you can tell me the average lead time to get an OpenReach box in the house configured from your end, so I can hook up the home hub?”It looks like a single microduct has been installed from the Virgin Media street cabinet in New Road (), using the Openreach ducts to cross two roads in getting to the footway box in the picture, a total distance of some 193 metres, (the advantages of Virgin Media sharing the ducts are obvious as the civils cost would have been. Then the. , You have placed a new cable across my property to close to the houseThis white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. Posted by a Superuser, not a Sky employee. I am wanting the fibre to feed the Openreach supplied ONT into my router, which is in the understairs cupboard. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Solved: Struggling to understand the necessity for a Customer Splice Point with the way. Sponsored Links. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. Some dropwire (notably dropwire 12) has 0. The phone stopped working, and. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. Find out more. We build and maintain the UK’s largest broadband network. Find out more. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. Rented propertythere is a Huawei: Openreach modem fitted, but I have a Hub 6 on an infinity package, how do I set this up? Does the openreach box need turning off? and simply plug the hub 6 into the double socket without the filter? Seems odd to not us the openreach box if that is the case, as yet we have no broadband on the hub 6 only the flashing purple light?More than three million homes and businesses have already taken up an ultrafast service over the Openreach network, a take-up rate of more than 30%. if you are quite happy to pay the expensive costs if you damage the ONT and need openreach to fix. A larger ONT in a box with the fibre entering in the rear of the housing is preferable to a small ONT where there's a mess of wires hanging out of it. Openreach equipment on my house. 2Gbps and 1. Press the Power button again until all the lights come back on. Home Hub, Smart Hub. We're considering alternatives to relocate this away from the main entrance. a new cabinet has been added somewhere on the route and your address/pole/box wasn’t included in the original build migration plan for whatever reason. But you will have heard of BT, BT Broadband. NOTE: Openreach aims to cover 4. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. Switching off the problem television fixed the issue for Aberhosan villagers, Openreach says The mystery of why an entire village lost its broadband every morning at 7am was solved when engineers. The telephone line from the telegraph pole to the house is attached to the barge board at the front of the house. 54 for 2 bores and ducts with 3 or more bores are £0. Trace the cables around the house until they go in through the wall, the ONT will likely be on the other side of that wall. PON flashing and LOS off. Last modified on Thu 5 Nov 2020 06. Reply. 28-06-2022 8:47 PM - edited 28-06-2022 8:47 PM. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. 0 LikesIt is currently connected to a BT Openreach device with a BT Broadband Fiber 2 package. Virgin Media. pdf), Text File (. " " With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that. The ONT tends to be installed inside your home (wall. 54 for 2 bores and ducts with 3 or more bores are £0. 11 April at 4:13PM There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. 1. Espoo, Finland – Openreach and Nokia have conducted the UK’s first ever tests of a new ‘Full Fibre’ technology, which could deliver ultra-reliable broadband services that are ten times faster than today’s UK standard deployments. I was just thankful for the brilliant broadband. If someone has helped give them Like. (This number is reserved for calls about our network. Make sure the power cable is connected to your Hub and the power socket. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. There is no law regarding your master. Sometimes the wiring has been installed by the builder or electrician, with no thought to the end users requirements. Reset, change or get help with your login details. Or you can call Crimestoppers on 0800 555 111. You can't get relocation kits from Openreach though - it's also not *that* expensive to pay them to come and move all the cabling for you if you want it. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. BT confirmed they have activated the. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but. CryptoRe: How do I report a fault to Openreach. However, there is this ugly White wire that sticks out of the bottom of the box and literally goes nowhere. These lids cover boxes which generally contain small customer connections. Fit the Duct 54/56 Swept Tee. Optical: This hosts the fibre optic cable that comes from the exchange to your house. View. 000. Find out more. Some modems have multiple ports. •Duct to be cut flush to the internal box wall •Duct must not enter through corners and be no less than 75mm from the side wall •Duct to enter wall no less than 450mm from the top of the frame Box Dimensions (mm) Excavation Size Box Opening Size Box Type X1 Y1 X2 Y2 Z a JBC2(N) 1650 1110 1220 680 Min Depth 635 Max Depth 900 22501-12-2014 10:13 PM. Cons: All cons stay away from this company, Impossible to contact and unreliable, Not happy. Fix broadband problems. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. the engineer will install an Openreach modem on the inside. Delayed repair following loss of service. 19 EST. Rather pay twice as much to Virgin than put up with this again. For the World of good it’ll do he could write War and Peace on what the actual issue is but the Work Allocation Controls seldom ever read the notes, that’s if it even has. There is a power adaptor that plugs into the mains and the other end plugs into the FTTP box, this powers it all up. Their service has stopped working and it is not fully fixed after two full working days. Once that permission is granted, your address might be added to our plans. Please note that our BT Complete Wi-Fi discs have always been on loan to you, so these will need to be returned to us as well. The telephony component with FTTC is copper all the way back to the exchange. I then saw a solid red LOS light on the openreach fibre box. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. This will not be repaired as such, it will require the old frame digging out and replaced with a new frame and lid. Hi guys, I'm currently with the ISP IDNet for Fibre-To-The-Premise (FTTP) and am shortly moving to BT Fibre FTTP, specifically Full Fibre 300. Country. I fear the day a box needs to be repaired or something and they will say 'min 3 weeks for any appointment' as they do now for even escalated issues. Fix a problem. These are: Deddington, Oxfordshire. Hi We have a cable that comes from a telegraph pole a few gardens away that goes to the top of the house facia and gutter area before going into the house. The telecommunications services described in this publication are subject to Wed 23 Nov 2022 // 12:44 UTC. Fix broadband problems in my new home. The people doing the barge boards are saying they cannot touch cables or wire so I assume that I will need Openreach to be involved. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. These lids cover boxes which generally contain small customer connections. We might be held up over permission from a private landowner, for example. Fix broadband problems in my new home. Coronavirus: Delivery, installation and repair information >. Residents in a Peak District village have been unable to contact the outside world for three weeks since Storm Babet damaged an essential telecoms wire. Both these items are used by BT Openreach, and are extremely robust. Should be near the telephone extension sockets on display. It had no BT open reach logo on it, but beneath the front panel is the test socket; so I know this is the. It’s in the grass verge on a road with no pavement. g. Footway box • Customers may not be able to place orders and • Bending radii exceeded causing reduced remedial work may incur additional costs. Broken links. Openreach offers 10G backhaul services. neil. TEL 1: Digital voice customers can use this to plug in a telephone. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. its windy right now in London and I am unable to get a decent sync for around 10+ mins. Same outcome as many others. 44 per metre. If a repair or installation is required, it’s Openreach who will send an engineer, not your provider. If you’ve got one of these, try these checks. Openreach modem dsl light off. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. Dropwire 10 demands particular care in stripping, as it contains supporting wires which are very sharp when cut. Checking my account it shows there is a problem but nothing is being done. The company confirmed the reinstatement of a dividend to shareholders. Hi. FTTC provides a fibre optic cable from your nearby exchange to your local cabinet. It was installed over a number of days, with up to 8 Openreach vans outside and a large number of O[enreach personnel inside. I had a fault on my line. Or alternatively try this (its lifted off the Openreach webpage) Damage:If you see broken or missing manhole cover, telephone poles that have been blown down by gales, street cabinets that have been affected by flooding or obviously vandalised, please dial 0800 023 2023 and select Option 1. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Leave the ONT powered up is my advice. Some modems have multiple ports. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. We'll kudo your comment to let you know we're acting on it. How to report crimes and scams. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23 28x50cm Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. @Mark20 You will need to contact Sky to report this external fault. Some ISPs weren’t particularly pleased when the operator originally stopped supplying the devices, not least because being able to use Openreach ’s own VDSL2 modem made support easier (i. joint box Duct 54/56mm 90mm Tee Duct 56 50mm 50mm Ø12mm Service hole 300 to 770mm Ground level Duct Bend 56 Copper 1 Copper 2 Installation for houses 2 Duct presentation – houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. According to the Press and Journal, Openreach’s wireless link to the Inner Hebridean island (said to serve about a quarter of the local properties), which comes from a radio station at Tobermory on Mull, broke down a. policing, CoS, CFM or whatever could be totally broken. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. Push the cords into the hole in the wall. I have lived here for 5. Usually there is a box on the outside of the house where the cable - for example - comes out of the ground. Message 5 of 18. Or you can call Crimestoppers on 0800 555 111. Seeing as you just had fibre installed (Infinity) you missed a golden opportunity to get it moved as part of the install. @imogen31. Post 3 of 20 1,061 Views. Presumably it is just the BBU (Battery Backup Unit) showing faulty. It said: “The current Openreach model has served the UK very well resulting in high levels of investment, intense retail competition, very high levels of coverage and take up and low prices. 4). To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. poles/wires/cabinets) or make a complaint about how we work carried out. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Equipment includes (see images above):. The CBT is one of those odd looking rectangular black boxes (with various nodules sticking out), which you’ll often see affixed to the top of poles in Openreach’s overhead FTTP deployments . Depending upon which version of the ONT you have, is the LOS/Alarm LED lit?The openreach modem has no internet connection since yesterday. Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. You could also get a third party modem e. Then call 999 as soon as it’s safe to do that. 19/03/2023 – We’ve started building and it should be available “ soon “. 52 Comments. Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. Instructions. There is a telegraph pole only a few metres away (on public. We'll kudo your comment to let you know we're acting on it. So if there’s a capacity problem then it means that the CBT can’t handle additional customer connections to the network (i. If it is the BT66 box and the cables are ducted, Openreach will probably want to do some ductwork as well which starts adding to the cost of moving it. Its lights should all glow a steady green. bobblet35 • 15 hr. 06 for each calendar day (after 2 working days) that your service is out of action. Page 19 How to build a fibre network - version 7. This makes the transfer a little more complicated, and means that Sky will not contact Virgin. Vodafone joined the Ofcom automatic broadband compensation scheme in June, so you may wish to remind them they are owing you £8. See moreThe Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains. Deep Secret 1. Go to solution. Post 3 of 20 1,055 Views. When the Tel and Pon lights have stopped flashing and are. If it is the BT66 box and the cables are ducted, Openreach will probably want to do some ductwork as well which starts adding to the cost of moving it. Switched back to using SmartHub2 as part of diagnosis - no Internet (orange light) ONT has green light for PON, Port 1 and Power (no other green lights) Have. 86 per metre for single bore, £0. When I went on the trial in my old house, they only had white, which looked ugly. What to do. BT Openreach decided to cover the dark-green box in stonewall camouflage. 1) Create a new entry point into the house for the Fibre cable as shown by the RED box at the bottom of the image. Use a razor blade to score the paint around the panel. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. Re: Ont power cable. Dec 29, 2015, 11:54 PM. This person could be from your own provider or Openreach. if the whole 300m length is cumulatively not good for broadband, it won't. Produced by Openreach. 46 Comments. If connector has been damage you may well be charged for the repair. Live in a rural area 0. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. Alternative broadband providers are about to begin a new trial that will, for the first time, grant their engineers the ability to replace an existing copper dropwire on an existing Openreach pole (telegraph pole) with a new optical fibre one for gigabit-capable broadband, albeit only under certain circumstances. Brian. Openreach propose to have 5 pilot exchanges, all of which will be ‘child’ exchanges. As we reported back in February 2021, Openreach have been conducting somewhat of a proactive policy review of this issue, and they recently shared their latest thinking with PIA ISPs. Obviously they’ve sacrificed a few little things. To keep things tidy we'll remove older. The ONTs being used are the Nokia G-010G-T and an ADTRAN SDX 611Q. Track your order and delivery. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose. 10-09-2021 2:32 PM. However you do not need to be a BT customer to be using its network of cables. Some of the already occupied houses have openreach boxes fitted. THIS IS THE SAME ITEM as fitted to millions of UK homes by BT Openreach. Even if they use standard commands does the 3rd party ONT even support all the. 'Fibre to the Home' means we'll install fibre cables all the way to your home. Your experience can help others make better choices. 4). • Fit RJ45 modular boxes. Engineer used 'spare pair' of blue cables for 'new' BT line. 2 070131 Capping 25 072180 Bracket cable bearer No. 5mm diameter core. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. 03-06-2021 01:20 PM. 44 per metre. After all, YOU may not need it, but from their perspective, the following property owner may require it. Device version - Fast 5364-3T8. The cutting edge ‘25G PON’ technology, pioneered by Nokia, can deliver download speeds. I also have brown cable whereas my old one was black. 17-08-2020 12:21 PM. You can also identify a split socket looking at the side. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. 4 seconds. Then a cable from the FTTP box goes into the WAN connector on the back of the router. 9 February 2016 at 3:54PM. Is there a way to contact openreach to enquire? Used there post code checker and it. Once that permission is granted, your address might be added to our plans. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Check physical connection at both ends of the cable between the Openreach fibre modem and Hub. However much you spend on WiFi6 routers and/or Mesh systems you will never get real world performance better than cheap Ethernet cabling. 77. New service: 07701407770. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. It may take a few minutes for the lights to settle. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Where you are self-installing the Openreach equipment we will supply the ONT and the single ended internal fibre cable (ezbend) you need. We might be held up over permission from a private landowner, for example. This is where your router will connect. Whatever the situation, a new provider should request that Openreach provide the service to your dwelling. The line between cable boxes was identified as the problem and supposedly fixed. 8. My proposed FTTP setup is as follows. To report an issue to Virgin Media, call 0870 888 3117. Their responsibility terminates at their. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. The resulting hole is deep, very dangerous to pedestrians who have to walk along the road/verge because there is no pavement. 8Gbps product pilots will have a max rate (interface) of 2. 4). Unsuitable? Get updates;Published: 12 Dec 2022 12:27. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. He didn't even bother getting the Openreach modem out of the box or suggest using it. Try new cable if needed. Wed 23 Nov 2022 // 12:44 UTC. #1. Fit the Duct 54/56 Swept Tee. His test showed that the internet signal is coming in the house so it must have been the box. You need a router as well, and it will most likely have to be Sky's own router. This is an example of an ONT:Use a screwdriver to carefully remove the old phone jack from the wall, gently revealing the home's phone wiring. If you see anything suspicious, please report it to Crimestoppers on 0800 555 111. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. 5mm diameter core. This will require traffic management or depending on where in the road the box is it may need a complete road closure. 11 April at 4:13PM in Phones & TV. I recently bought a new build which came with Hyperoptic ready to go. Then he forgot to come back. On top of that they will look to configure new. It’s important to resolve those issues, but website optimization is about more than that. 2 million in. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. The people doing the barge boards are saying they cannot touch cables or wire so I assume that I will need Openreach to be. Post 3 of 20 1,099 Views. FTTC is fibre from the exchange to the local green cabinet and then copper to the house for the broadband component. You should report damaged phone lines to BT Openreach — if they are located outside the boundaries of your property. Carrickfergus, Ballyclare, Glengormley * – all in County Antrim, Northern Ireland. Phone Line Issue and Openreach. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. 40,000 per week), followed by 5. Turn your broadband equipment off and then on again. Let us know your problem so that we can get you back up and running. Where possible, provide the location of the damaged line using What3Words, so it's quicker and easier for Openreach. The BT/Openreach master socket may be somewhere in a basement/plant room/ landlord’s site office, etc. g. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. First, you need to determine where the Openreach master socket needs to be installed. First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow. Openreach won’t fix our fault. From the cabinet to your home or business,. 5% that fail that concern developers who have to face the flak from angry buyers. @bill888. The CBT is that odd looking rectangular black box at the top of a pole with circular nodules sticking out – they can usually handle up to 12 ports and in busy areas may become full. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. BT reported a 3% decline in revenues to £10. Leave the ONT powered up is my advice. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. Openreach fibre modem is communicating with BT exchange for. Can you take the router out from the setup, connect directly to the openreach modem with your computer ( into lan1 ) . New modem - no improvement. The first engineer said he had to wait until the weekend to get access to a box in the road. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. 8. Unfortunately we don't use the Openreach master sockets as they are BT only. @Angela+Moores if you bought your broadband through Sky give them a call as they should have a report from the Openreach engineer. Published: 04 Jan 2021 14:45. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. Yes, that is true if you have asked for a service from a provider that uses Openreach, then they do not need a wayleave, but that is for your land/property alone. I reset everything to see if that helped but it didn't. Openreach ONT. Repair appointment: 07701407771. Mar 30, 2023. Please note: If the engineer needs to run your cable from a telephone pole,. Openreach is failing to connect me. Don't hold much hope of it being resolved soon. Broadband fees for householders will be going up in line with inflation from April 2023. Damaged telephone poles. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. It's not. Find out who to contact if you have a problem with your phone or broadband,. Read Openreach’s story (Openreach) The metrics that we measure with Siteimprove are the Quality Assurance Index and Digital Certainty Index. levels of service due to fibre being broken or the bend was too tight. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. Moving from Sky super fast to ulterfaat plus (full fibre) next Tuesday 13th Dec . I recently hand a BT Open reach engineer visit my house because of a broadband fault. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. (deleted) Sat 06-Nov-21 12:44:55. The two sizes won’t punch down on the same connector pin together, so you would need to be clever with jelly crimps and 0. 25,842. Separate provider — community fibre — installed 1 year ago and comes into our home at the front of the house. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. PerhapsLater Posts: 1 Newbie. Re: Re:Moving ONT unit.